Returns & Exchanges
At Black Chicken Remedies, we want you to be completely satisfied with your natural skincare journey. If a product doesn't suit your skin, we offer a 30-day return policy for items purchased directly from our online store.
Initiate Your Request
Contact our customer care team within 30 days of receiving your order, providing your order number and the reason for the return.
Await Authorization
Our team will review your request and provide a Return Authorization number along with the correct return shipping address.
Pack and Ship
Securely package your items in their original packaging and send them back to us using a trackable shipping service to ensure safe arrival.
Receive Refund or Credit
Once your return is inspected and processed, we will issue a refund to your original payment method or provide a store credit, minus shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing