Frequently Asked Questions
Everything you need to know about our natural remedies and your shopping experience.
Are your products 100% natural and organic?
Yes, we pride ourselves on using only the highest quality, certified organic and natural ingredients. Our products are free from synthetic fragrances, parabens, and harmful chemicals.
Is Black Chicken Remedies a cruelty-free brand?
Absolutely. We are 100% cruelty-free and do not test any of our products or ingredients on animals. We are also proud to be CCF (Choose Cruelty Free) accredited.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for items that are unused and in their original packaging. Due to the personal nature of skincare, we cannot accept returns on opened or used products unless they are faulty.
Can I use your products if I have sensitive skin?
Our remedies are formulated with gentle, plant-based ingredients suitable for most skin types. However, we always recommend performing a patch test on a small area of skin before full application.
Do you offer international shipping?
Yes, we ship our natural remedies worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and weight of the order.